So this happened around a week ago. Ordered a few watches (~10-15k each) for a couple of people in my home to try.
As usual, the delivery guy came with the packages. My mom received them and brought them to me. I started opening the packages immediately. As I opened the 1st package, lo and behold the box was empty. The outer packaging, the watch box were all present. But there was no watch.
I immediately called Myntra customer care and raised a complaint regarding this. They lodged a complaint assured that it will be resolved asap.
Next morning, they closed the ticket citing that they didn’t find any discrepancies during packaging or shipping. Enraged, I raised another ticket and they asked me to wait until 27th September for a resolution. Come 27th, they again close the ticket citing the same reason.
I raised a complaint again and received the same response from them. Called them multiple times, but no avail.
In retrospect, I shouldn’t have ordered such expensive items online, but being a long time customer of Myntra, I didn’t expect anything of this sort happening.
Now I am incredibly frustrated as I am down 13000 rs and seemingly unable to do anything about this. So I turn to you reddit for help. Please tell me how can I salvage the situation.
If it helps, I ordered from a SBI credit card, can I do something to dispute the transaction?
Also, I know that consumer court is an option. But I am trying to resolve the situation without needing to file a complaint there as it is a lot of hassle in itself. However, if push comes to shove, will not hesitate to file a complaint.
Any help will be much appreciated. Thanks in advance!